Identify the location
Note the venue name and city. Include a machine number if one is visible.
Machine support
Having trouble with a machine?
Contact us with the location and what happened. The details below help us identify the machine and look into your request.
Describe what happened
Include the date, approximate local time, amount if relevant, and the message shown on the screen.
Contact Fuzzy Swan
Call our team or send a message below. Keep any receipt or transaction reference for your own records.
Charged without a dispense?
Contact us before making repeated attempts. We’ll need to review the machine and transaction details. A support message does not automatically approve or process a refund.
Do not include your full card number, card security code, ID image, or other sensitive documents.
A DIRECT SERVICE CONTACT
Tell us what happened.
For machine errors, payment questions, or venue maintenance requests, call Shannon or Chris.
fuzzyswanvending@gmail.comFor venue teams
Please contact us before moving or servicing the machine. Let us know about a restocking or maintenance concern and we’ll discuss the next step.
Read common questionsSend a support message.
Send your message to the Fuzzy Swan team right here. Include an email address or phone number so we can reply.
Choosing “Send message” submits your details through FormSubmit for email delivery to our team. Contact & privacy information
Prefer to call? 419-270-9190