Common questions
A few answers before you call.
Browse by topic or search for a question about our service, an existing machine, or getting in touch.
13 questions
What does Fuzzy Swan handle?
We coordinate machine installation, manage inventory and restocking, and handle maintenance and machine support. Placement and service arrangements are discussed with each venue.
Do you serve my area?
Fuzzy Swan is based in Aledo and works across the Quad Cities and Western Illinois. Contact us with your city and venue details to check availability for your location.
What should I have ready for a placement conversation?
Your venue name, city, venue type, and a rough idea of the available space are a good start. We’ll discuss the machine location, power, access, and service needs before installation.
What are the placement terms?
Placement arrangements, compensation, and timing are discussed directly with your venue. Any final terms belong in your placement agreement; the website does not set a price or guarantee eligibility.
Does my staff restock the machine?
Fuzzy Swan manages stocking and inventory. Venue staff can contact us about stock or service concerns without taking on machine maintenance.
Can venue staff move or service the machine?
Please contact Fuzzy Swan before moving, unplugging, or working on the machine. Our team coordinates relocation and servicing.
What if I was charged but nothing dispensed?
Contact us with the venue, city, date, approximate local time, and amount. Describe any screen message and keep your receipt or transaction reference. Contact us before making repeated attempts. We review each issue; a support message does not automatically process a refund.
The machine shows an error. What should I include?
Note the venue name, city, any visible machine number, and the exact error message. Tell us when it happened and how we can reach you. Do not attempt to open or repair the equipment.
Who should I contact about an ID-verification problem?
Contact our team with the machine location and the error text. Do not send an ID image through the website or email. Our team can discuss the issue without asking you to bypass the age-verification system.
What payment technology do the machines use?
The machines support card and contactless payments. For a question about a specific transaction or payment error, contact us with the machine location and the details shown on your receipt or screen.
Should I send a picture of my card or ID?
No. Do not include full card numbers, security codes, ID images, or sensitive documents in a website message. Start with the venue, date, approximate time, amount, and a description of the issue.
How does the contact form send my message?
Choose Send message to submit your details through FormSubmit for email delivery to fuzzyswanvending@gmail.com. You can stay on this page without opening an email app. A confirmation appears when the service accepts the submission. If submission cannot be confirmed, your text stays on the page and you can email or call us directly.
How can I contact someone directly?
Call Shannon Swanson at 419-270-9190 or Chris Plohr at 309-948-1765. You can also email fuzzyswanvending@gmail.com.